Help centre

Need help? Start here.

Answers to the questions we get most, covering delivery to all thirty countries we ship to, returns, warranty and business orders. If none of it fits, message us and a person will reply.

The West Coast promise

Genuine Apple stock
Sourced as an authorised reseller. Never grey import, never refurbished unless it says so.
One-year warranty
Apple's standard hardware warranty, on everything we sell.
30-day returns
Changed your mind? Send it back within 30 days, opened or not.
Ships worldwide
Free delivery in the UK, with tracked shipping to Europe, the US and beyond.

Browse by topic

Orders & trackingWhere your order is, and changing it after checkout.
Delivery & shippingWhere we ship, what it costs, and how long it takes.
Returns & refundsSending something back, and when you get your money.
Warranty & repairsWhat is covered, for how long, and how to claim.
Payments & pricingHow you pay, and how prices and currency work.
Choosing a deviceWorking out which model and configuration you need.
Business accountsBuying for a team, VAT invoicing and volume orders.
Account & privacySigning in, your data, and marketing preferences.

Orders & tracking

Delivery & shipping

Returns & refunds

Warranty & repairs

Payments & pricing

Choosing a device

Business accounts

Account & privacy

Still stuck? Talk to a person.

If your question is about an existing order, sign in first and open it from your order history — that gives us the details up front and gets you a faster answer.

We aim to reply within one working day.